> hello, world. my name is

Briton Howey

ServiceNow Software Engineer
I build

I design and develop custom applications, integrations and automations on the Now Platform, turning complicated business processes into clean, maintainable workflows.

What I build Get in touch

01. About me

Hi! I'm a ServiceNow software engineer who enjoys turning messy business processes into simple, well-built software. I work across the Now Platform, from server-side scripting and Flow Designer to integrations, custom scoped apps and modern UI.

I care about maintainable code, source-controlled development with the ServiceNow SDK and Fluent, and platform work that admins and end users actually enjoy.

Outside of work, you'll find me spending time with my family, camping, shooting and out on the next adventure.

  • 0Years in ServiceNow
  • 0Years as a developer
  • ∞Energy drinks consumed

02. Skills & tools

// platform

  • Scripting & Business Rules
  • Flow Designer
  • Script Includes
  • Client Scripts & UI Policies
  • Scoped Apps

// integration & UI

  • REST / Scripted REST
  • IntegrationHub
  • Service Portal
  • UI Builder & Workspaces
  • ATF

// tooling

  • Now SDK & Fluent
  • JavaScript / TypeScript
  • Git
  • VS Code
  • CI/CD

03. What I build

Most of my work lives inside WGU's ServiceNow platform, so I describe what I do rather than show it. Personal builds will land on GitHub.

Custom & out-of-box apps

Designing and maintaining applications on the Now Platform, with the forms, workflows and scripts that make business processes faster and easier to follow.

  • Scoped Apps
  • Flow Designer
  • Scripting

ITSM & CSM solutions

Implementing IT Service Management and Customer Service Management capabilities that fit how teams actually work.

  • ITSM
  • CSM
  • Workflows

Integrations & APIs

Connecting ServiceNow to third-party systems with reliable, well-documented integrations.

  • REST
  • APIs
  • Integrations

Analytics & process insight

Building Performance Analytics and Process Mining reports that surface trends and point to where processes can improve.

  • Performance Analytics
  • Process Mining
  • Reporting

Support, quality & docs

Troubleshooting incidents and defects, following organizational standards and keeping clear documentation so work is easy to hand off.

  • Troubleshooting
  • Standards
  • Documentation
GitHub

Personal projects

Experiments, utilities and learning projects built in my own developer instance and shared publicly.

  • Now SDK
  • Fluent
  • JavaScript

04. Experience

  1. July 2025 - Present

    ServiceNow Software Engineer

    Western Governors University

    Building and maintaining the applications, workflows and integrations that keep the university's ServiceNow platform running smoothly.

    • ITSM
    • CSM
    • Custom Apps
    • Integrations
    • Agile
  2. May 2024 - July 2025

    ServiceNow Business Analyst

    Western Governors University

    The Service Desk's ServiceNow subject matter expert: gathered requirements, turned data into insight and began building custom solutions that led into my engineering role.

    • Requirements
    • Performance Analytics
    • Process Mining
    • Mentoring

Let's talk shop.

Got a ServiceNow question, want to swap ideas, or just say hi? My inbox is open.